1. About the order process.
we make that place an order from us is as secure and simple as possible, you could make order at our webstore online.
First, please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, and them make the payment.
Second, you will receive an e-mail about payment confirm from us after we confirm your payment in 12 hours.
Third, we will send out your order from Amazon's fulfillment centers in 1-2 days.
2. What should I do when fail to place order?
A. Use other browsers. There're many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn't work, you can copy the products list including product ID, color and others, them send us by email together with your full shipping address. We'll place the order for you and then let you know.
3. Can I change the items in my paid order?
So as not to delay your order, we cannot delete or change the item, including the color and size in the paid order unless it is out of stock. We beg your understanding.
4. Can I confirm stock status with you before payment?
Yes, after you place the order, we'll check and inform you which items are out of stock by E-mail. But as you know, our stock status is changing every hour, so we can't promise that the items will be still in stock when we prepare your order.
5. What will happen if there are out-of-stock items in my order after payment?
So as not to delay your order, we'll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.
6. How many days will the shipping takes?
We have stored our products in Amazon's fulfillment centers, you can enjoy Local Shipping Service by Amazon for orders on Yorksound. It generally will take 1-3 days to reach to your door, depending on the area you live in.
7. About discount policy.
Every Month, there will have a promotion on our website, you can buy items with the discount price. It is a good choice for you subscribe to our newsletter, get updates, discounts, special offers as soon as possible.
8. About payment and payment time.
General, payment must be made within 3 days after placed an order. If there is any reason to delay payment, please feel free to contact us. For now, we only accept Paypal as our payment method, and we will set up more in further.
9. Order Cancel.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us immediately once you decide to cancel the order. We will not accept order cancellation request if the orders have been shipped.
10. Is there any extra charge from you?
We would not charge extra fee other than actual price or corresponding shipping fee(if any). Meanwhile, we would not responsible for any bank charge of your payment.